Order Parts

Houston Area Fleet Customer Service Representative

Builds customer relationships by traveling to customer locations in Houston, Texas, area to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience.

● Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
● Demo Shoppa’s Connect functionality and register new accounts.
● Promote the use of Shoppa’s Connect with all Fleet Solutions customers with the intention that it is used to order all parts needed.
● Develops Metro Market through follow-up calls at new and existing customer locations for parts and service opportunities
● Addresses customer concerns and resolves problems effectively through communication with Fleet Solutions team.
● Profiles customers’ machines, vehicles, and demographic information
● Participates in product presentations at customer clinics and product demonstrations
● Assists the Sales Department with after sales calls to ensure equipment operates to the customer’s satisfaction
● Provides limited technical support where applicable
● Develop regular routes for parts delivery when necessary
● Other duties as assigned.

Experience, Education, Skills and Knowledge
● 2+ years experience in outside sales, service, training or other related work
● Experience creating positive relationships with the community, customers, and dealership personnel
● Self-starter with experience at working independently
● Efficient standard desktop load applications such as Microsoft Office and internet applications
● Bilingual (Spanish) required.

To apply, send resume to [email protected].

Designed and Developed by SI EQ, © 2023