Houston Area Fleet Customer Service Representative

Builds customer relationships by traveling to customer locations in Houston, Texas, area to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience.

Responsibilities
● Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
● Demo Shoppa’s Connect functionality and register new accounts.
● Promote the use of Shoppa’s Connect with all Fleet Solutions customers with the intention that it is used to order all parts needed.
● Develops Metro Market through follow-up calls at new and existing customer locations for parts and service opportunities
● Addresses customer concerns and resolves problems effectively through communication with Fleet Solutions team.
● Profiles customers’ machines, vehicles, and demographic information
● Participates in product presentations at customer clinics and product demonstrations
● Assists the Sales Department with after sales calls to ensure equipment operates to the customer’s satisfaction
● Provides limited technical support where applicable
● Develop regular routes for parts delivery when necessary
● Other duties as assigned.

Experience, Education, Skills and Knowledge
● 2+ years experience in outside sales, service, training or other related work
● Experience creating positive relationships with the community, customers, and dealership personnel
● Self-starter with experience at working independently
● Efficient standard desktop load applications such as Microsoft Office and internet applications
● Bilingual (Spanish) required.

To apply, send resume to [email protected].